Q: How long has SafeFlame supplied flameless candles?
A: SafeFlame was created in Sydney in 2002 and introduced its first AAA-powered LED generation in 2006. For more than 20 years, our candles have supported Carols by Candlelight, church services, school celebrations, council events and commemorative ceremonies across Australia.

Q: What matters most to SafeFlame?
A: Reliability. An order that arrives after an event cannot be replaced, so we plan around event dates and check every parcel carefully.

Read the SafeFlame story.

Q: What is the difference between Classic and Neon?
A: Classic Amber has a realistic warm flicker. Neon Rainbow moves automatically through a smooth rainbow colour transition; individual colours cannot be selected or locked.

Q: Are batteries included?
A: Yes. Each candle includes two AAA batteries and provides more than 150 hours of light.

Q: Are SafeFlame candles reusable?
A: Yes. They are flameless, reusable and designed for indoor or outdoor event use.

Q: What is the minimum order?
A: The standard minimum order is 100 candles.

Q: How much does custom printing cost?
A: Printing is A$0.25 per candle for orders of 300 or more, plus a one-off A$80 setup fee per print colour. Prices include GST.

Q: Can I order fewer than 300 printed candles?
A: We generally do not recommend it because the setup cost makes smaller quantities uneconomical. Contact us and we will advise honestly.

Q: What artwork can be printed?
A: Simple logos, text and symbols work best within the available print area. We provide a digital proof for approval before production.

Email info@safeflame.com.au with your artwork, quantity, delivery postcode and event date.

Q: Do you ship Australia-wide?
A: Yes, we ship to all states and territories.

Q: How much does shipping cost?
A: Current flat rates are A$30 for NSW, VIC, ACT and QLD, and A$35 for TAS, SA, WA and NT.

Q: When should I order?
A: Order as early as possible and include your event date. Standard delivery is commonly 2–8 business days and express delivery 1–5 business days, but remote locations may take longer.

Q: When will Neon Rainbow ship?
A: It is available for pre-order with dispatch expected from mid-October 2026. For a safer delivery margin, we recommend it for events from 1 November.

Q: Does SafeFlame offer credit accounts for non-profits?
A: Approved registered non-profit organisations—including schools, councils, churches, RSLs and charities—may apply for a 14-day credit account.

Email info@safeflame.com.au or call (02) 9889 5511 before ordering. We may request evidence of non-profit status. Approved customers receive payment instructions on their invoice.

Q: How can I pay?
A: Use the secure payment methods displayed during Shopify checkout. Approved account customers should follow the payment instructions shown on their invoice.

For security, please do not send card details by email or provide them over the phone.

Need help choosing candles, planning delivery or arranging custom printing? Tell us your quantity, delivery postcode and event date.

📧 Email: info@safeflame.com.au
📞 Phone: (02) 9889 5511
🕒 Business hours: Monday–Friday, 9am–5pm