Postage & Handling

 

Postage and Handling Costs

For online retail transactions, SafeFlame uses Australia Post eParcel all of our shipping. All of our shipping charges are based on a combination of total weight and delivery destination. Postage costs are calculated in your shopping cart prior to checkout so you can check before placing your order and finalising your payment.

All orders have detailed tracking information included and you will be sent a link to track your order via email. All orders require a signature on delivery, unless permission to leave without signature is given. If your order has not arrived within 2-6 business days (depending on your location), please check with your local Australia Post outlet as soon as possible prior to contacting SafeFlame. If you have any questions regarding shipping please contact us.

Incorrect Addresses

SafeFlame cannot be held responsible for deliveries to incorrect or incomplete addresses provided by customers. If the address is incorrect and the delivery is made, the customer assumes responsibility for the entire purchase. If the address is incorrect and the delivery is refused or unable to be completed, then the order will be returned to our distribution centre and a $10 return fee will be applied, in addition to a re-charge for re-delivery. To avoid these costs, we recommend that you double check your address details to ensure that all information provided is correct and in full.

Expected Delivery Times

All orders are sent from our Sydney Warehouse using Australia Post eParcel Courier Network and you will be sent an email notification advising your order has been processed and shipped with a tracking number provided.

Your location within Australia will determine the length of time before your delivery arrives. Depending on location delivery times vary from 1 to 10 days and in remote areas it may be a little more. The majority of our orders arrive within 3-4 business days of placing your order.  

We do not ship or deliver on weekends.

If your product hasn’t arrived within its estimated transit time please check tracking details via the Australia Post website and your individual consignment number provide with your order. If then you cannot find the whereabouts of your goods please contact our customer service team and we will track down the status of your order

Lost, Missing or Damaged Items

SafeFlame can only guarantee the condition of goods while in our warehouse. Whilst we will take all reasonable steps to ensure fragile items are packed safely and securely, sometimes accidents can happen. Should any order arrive in an unsatisfactory manner please contact our customer service team to discuss suitable shipping alternatives.

SafeFlame will not accept responsibility for any items that are lost or deemed missing by Australia Post after tracking lodgement and will not offer compensation for such orders. In this circumstance SafeFlame will always arrange for Australia Post to investigate any missing parcels and exhaust all avenues available to track down the missing item.