Frequently Asked Questions
Q. What is a SafeFlame LED Flameless Candle?
A. SafeFlame Candles are a battery operated LED light-source that are designed to mimic & replicate the glow & ambiance of conventional flamed candles, without the associated dangers & mess.
Q. Are SafeFlame Candles safe?
A. Yes, being flameless & battery operated our candles are safe for normal use*. SafeFlame Candles are designed & built to the highest standards using only the best materials available.
Q. How do your candles produce light, if they are flameless?
A. All of our candles produce their glow from an LED light source.
Q. What is an LED?
A. An LED is similar to that of a light bulb, but rather than a fragile glass bulb LED are solid, produce no heat & last for up to 10,000+ hours.
Q. Do your products come with a warranty?
A. Yes, all SafeFlame products come with varying warranties, please see product pages for further details.
Q. Do you products come with batteries?
A. Due to the varying nature of our product range not all of our products come with batteries included. To see if your preferred product comes with batteries please check the individual product page.
Q. Can they be turned off?
A. Yes, all of our battery operated products can be turned on & off.
Q. How can I order?
A. Simply browse the site and when you find a product you like add to cart, purchase as a guest or signup as a regular user.
Q. Do I need to signup/register to buy your candles?
A. No, you can purchase one off items as a guest.
Q. How long will it take for me to receive my order?
A. If an item is in stock we usually ship within 24hrs, please allow up to 7 days for delivery.
Q. I would like to see a candle before I buy?
A. Our office/showroom is open to the public Monday to Friday 9am – 5pm, otherwise please click here to see our list of retailers.